Last night I went back to her online message form, and sent the following:
Last week I contacted Senator Hutchison about problems I am having with my insurance company and expressing support for health care reform measures currently being considered by Congress.
In response, I got a form letter that made it very obvious that no one on Senator Hutchison's staff even read what I wrote. Her response doesn't address my concerns and ignores completely that I don't support Senator Hutchison's actions. I wrote to the senator hoping that my voice would be heard, and it's obvious that it wasn't at all.
You ought to be embarrassed at providing such poor service to your constituents. I used to supervise the Citizens' Assistance center for a statewide elected official, and I would have NEVER allowed such an inappropriate response to be sent.
Shame on you.
I'll be interested to see what kind of response, if any, I get back. Who wants to bet that I'll get the very same form letter again?